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FAQ

Glad you asked!

Are Sabai sofas pet-friendly? Our sofas and slipcovers are water-repellent and easy to spot clean and vacuum. Although both our fabrics are scratch-proof, pet hair is often more visible on velvet fabric.

What about stains? I’m scared. No worries! Our sofas and slipcovers are stain proof.

Are your slipcovers machine washable? Yes. Wash cold, tumble on low or no heat.

When will slipcovers be available? We will be launching slipcovers in Spring 2020. 

How do I assemble my furniture? Your sofa will arrive with assembly instructions. We’re also making a video to help you (Coming October 2019). 

What tools do I need for assembly? None! Just your hands.

Can I put the furniture together by myself? Yes, but why not make it a party?

What type of glue do you use? Our furniture is upholstered using a water-based glue containing no VOCs (Volatile Organic Compounds). 

Can I see the furniture in real life before I buy? A sample Sabai sofa is available to view at The Canvas by Querencia in Brooklyn, New York. Additional store-partnerships and pop-ups to be announced soon. 

How can I change/check the status of my order? If you made an account at checkout, sign in and go to My Orders. You’ll see options there. If you don’t have an account, please email general@sabai.design with your order # and questions. We’re here to help.

How can I cancel my order? If your order has not yet shipped, reply to your order confirmation email with ‘Cancellation Request’ in the subject.

What is your return policy? We accept returns in original condition for full refund within 30 days. Returns are free of charge. 

How does your buyback program work? Read about our Closed Loop Promise here. Buyback eligibility begins January 1, 2020. Email us to get started at general@sabai.design.

When can I expect by order to arrive? We ship our sofas via UPS Ground. Most orders arrive within 2 weeks of your order confirmation. You will receive tracking as soon as your order ships.

Do you offer environmentally-friendly shipping options? We carbon offset all our shipments and package our sofas in 100% recycled boxes without any plastic. 

More questions? Email us at general@sabai.design. 

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