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FAQ

Glad you asked!

Are Sabai sofas pet-friendly? Our sofas and slipcovers are water-repellent and easy to spot clean and vacuum. Although both our fabrics are scratch-proof, pet hair is often more visible on velvet fabric.

What about stains? I’m scared. No worries! Our sofas and slipcovers are stain proof.

Are your slipcovers machine washable? Yes. Wash cold, tumble on low or no heat.

When will slipcovers be available? We will be launching slipcovers in Fall 2020. 

How do I assemble my furniture? Your sofa will arrive with assembly instructions. We’re also making a video to help you (Coming June 2020). 

What tools do I need for assembly? None! Just your hands.

Can I put the furniture together by myself? Yes, but why not make it a party?

Can I see the furniture in real life before I buy? Take our couches for a test drive at our launch party in June - sign up for our newsletter for more details! Additional store-partnerships and pop-ups to be announced soon. 

How can I change/check the status of my order? If you made an account at checkout, sign in and go to My Orders. You’ll see options there. If you don’t have an account, please email general@sabai.design with your order # and questions. We’re here to help.

How can I cancel my order? If your order has not yet shipped, reply to your order confirmation email with ‘Cancellation Request’ in the subject.

What is your return policy? We accept returns in original condition for full refund within 30 days. Return shipping is $50.

How does your buyback program work? Read about our Closed Loop Promise here. Buyback eligibility begins January 1, 2020. Email us to get started at general@sabai.design.

When can I expect by order to arrive? Most orders arrive within 2 weeks of your order confirmation. You will receive tracking as soon as your order ships.

More questions? Email us at general@sabai.design. 

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