Seating is made to order and ships within 2-3 weeks. The City Table ships within 4 weeks.


Have a question?
We should have an answer

More questions? 
Email our team at customer@sabai.design. 

Product & Assembly

How do I assemble my furniture?

Assembly is simple and quick!

*When opening your boxes please DO NOT use sharp objects as they will damage the product. 

Download our virtual instructions below.


NEW INSTRUCTIONS: Wrench-based Assembly (Order #4158 & on)

*Note - We redesigned our Ottoman Connector for our Sectional (May 2022). Please feel free to reach out to customer@sabai.design if you'd like the new connectors or if your old one does not work!

- Sectional (Redesigned 2 Piece Ottoman Connectors)

- Sofa

- Loveseat

- Ottoman

- Chair

- Corner Sectional

- Loveseat Sectional

- Slipcovers (Old Design - 2022)

Assembly Videos:

- Sectional

- Sofa

- Loveseat

- Chair

- Corner Sectional

Redesigned Slipcover Assembly Videos (2023)

- Sectional

- Sofa

- Ottoman

*Please use Sectional video for Loveseat Sectional and Sofa video for Loveseat.

PREVIOUS INSTRUCTIONS: Tool-less Assembly (Order #4157 & before)

- Sectional

- Sofa

- Ottoman

- Slipcovers (Old Design - 2022)


- The City Table

What tools do I need for assembly?

For seating: A mini ratchet wrench is sent with every order that requires it for assembly.

*When opening your boxes please DO NOT use sharp objects as they will damage the product.

Can I put the furniture together by myself?

For seating: Yes, but it's always easier with a friend.

We do suggest having a second person when assembling our larger Corner Sectionals.

What side does the sectional chaise go on?

Either the right or left side, depending on how you assemble your sectional! This means you can switch it up and change your space later as you wish.

Is Sabai durable?

Very. Our sofa has passed all ANSI/BIFMA X5.4-2012 Lounge and Public Seating Tests, which test whether the piece can withstand ten years of regular use by a person that is 275 lbs.

We currently don't have an official weight limit but we are confident that our Essential Sofa can handle 3-4 people. We test our sofas more for long-term use and they all go through BIFMA 5.4 tests that include putting 240 lbs per seat (aka each person). So for our sofas and sectionals, we’ve tested them to withstand at least 720 lbs!

Through our Repair Don't Replace Initiative, we also offer replacement components that allow you to freshen up your seating, because accidents happen! You can find what we offer for RDR here.

Can I order fabric swatches?

Yes! We offer one swatch of each fabric free for U.S customers. Simply add to your cart and complete the checkout process to order. For additional swatches, email us.

We do charge a shipping fee for swatches sent to Canada. If you're ordering a full furniture piece, we will send you an additional discount that will cover the cost of the swatch shipping when completing a full order.

Do you have a showroom?

We don't have a showroom yet but hope to in the future!


How is Sabai sustainable?

Materials: We utilize recycled, natural, non-toxic, and FSC-certified materials. 

Production: We work with ethical, domestic manufacturing partners who produce Sabai products on a made-to-order basis to reduce waste and avoid overproduction. 

Packaging: Sabai products are shipped in 100% recycled corrugated boxes with no plastic. 

Designed For Repair & Resale: Sabai products are designed with longevity and end-of-life solutions in mind. Mechanical fasteners are used instead of glue to ensure that materials can come apart for recycling. 

Everything is flat-packed, easily assembled, and repaired through our Repair Don’t Replace program. That way, if an accident happens, its life can be extended rather than being sent to a landfill. 

Through our Sabai Revive program, if you need to move on from your Sabai piece, we’ll take it back and facilitate a resale to give that piece a new life.

What about off-gassing and toxic materials?

Our materials are chosen to minimize toxic off-gassing in your home:

Cushions are made from CertiPUR-US certified high resiliency foam, which has no flame retardants or formaldehydes.

Recycled Velvet and Upcycled Poly fabrics are untreated, to avoid any off-gassing.

Frames are built from FSC-certified wood. 

Wooden legs are stained with a non-toxic water-based finish. 

The Coffee Table uses a non-toxic water-based finish with zero VOCs.

Additionally, our products do not have Proposition 65 warnings.

Frames are built from FSC-certified wood. Our wood legs do have a low VOC stain.

Additionally, our products do not have Proposition 65 warnings.

Our Coffee Table uses a non-toxic water based finish with zero VOCs

What about flame retardants (FRs)?

Our materials do not include any flame retardants.

What type of glue do you use?

We do not use glue to upholster our furniture.


Frames made with furniture grade FSC-certified plywood (pine and birch) that is nontoxic.

Cushions are made with CertiPUR-US certified high resiliency foam. No flame retardants.

Our products are not currently LEED certified. 

Certified B-Corporation.

How can I sell back my furniture to Sabai Revive?

To sell your furniture back, please fill out our buyback form. Once you submit your form, our support team will reach out with detailed instructions and ask for pictures and additional information we may need for resale.

If eligible we would send out an email, listing your piece at a discounted rate (25%-35% off depending on wear).

If we get interest:

1. We would ship you boxes to disassemble and pack up the piece.

2. We'd send shipping labels and schedule a FedEx Pickup to ship the product to the new customer.

3. Once it is picked up, we will pay you a percentage of the sale price by check or gift card. For testing our internal process, we can offer 20% of the resale price if you'd like a check, or 25% if you'd like a gift card.

If we need to go through an external partner instead, we can offer 15% for checks, and 20% for gift cards.

If we don’t get interest in a timely manner, we’ll work with you for other options. (Eg. Sending it to an external partner).


How long will it take to get my order?

Lead times can fluctuate and can be anywhere between 1-6 weeks. *Please check the product page and announcement bar at the top of the website for the most up-to-date lead times. 

We ship via FedEx home delivery to the address provided at check out, and FedEx will deliver boxes depending on where they normally leave boxes at your residence. 

We cannot set a scheduled delivery date or specific location other than the address.  

Please note that we do not offer white glove assembly at this time, but are looking into options for this in the future!

For the U.S.:

Orders take 1-3 days to reach East Coast locations, 2-4 days for Central US locations, 4-5 days to reach West Coast locations, and 3-7 days to reach locations in Hawaii and Alaska.

For Canada:

Orders take 5-8 days.

You will receive an email with your tracking number as soon as your order ships.

*Please reach out to us at customer@sabai.design if you think you will be on vacation or away from your home during delivery. We cannot guarantee holds.

How do you package your products?

We package our products in 100% recycled cardboard boxes without the use of any plastic.

*When opening your boxes please DO NOT use sharp objects as they will cut through the product.

Where do you ship?

We ship within the United States and now Canada! 

*Note that orders going to HI, AK, and Canada are final sale and not eligible for return. We apologize in advance for any inconvenience this may cause.

How much is shipping?

Home Decor Items- calculated at checkout. If ordered with furniture piece shipping is included in the below charge.

Home Decor Items- calculated at checkout. If ordered with a furniture piece shipping is included in the below charge.

Repair Don’t Replace Items- calculated at checkout. If ordered with a furniture piece shipping is included in the below charge. 

Slipcovers- Shipping is $15 for our Sofa, Sectional, Loveseat and Loveseat Sectional slipcovers, for our ottoman slipcovers it is $10.


Product Cont. U.S. AK & HI Canada
Ottoman $35 $155 $70
Chair $35 $255 $100
Loveseat $75 $615 $180
Loveseat Sectional $95 $720 $235
Sofa $85 $615 $190
Sectional $115 $820 $240
5 Seat Sectional $150 $1030 $340
6 Seat Sectional $175 $1030 $415
7 Seat Sectional $200 $1030 $430
City Table $60 $210 $105

How many boxes should I expect?

Find all packaging including dimension and weight info here!

Reach out to customer@sabai.design with any questions.

Cleaning & Care

Is Sabai furniture pet-friendly?

Our fabrics are stain resistant and easy to spot clean and vacuum. Our fabrics are inherently scratch-resistant, but not scratch-proof. We do recommend keeping your cats' and dogs' nails trimmed for extra security to further prevent markings. If you have a cat with very sharp claws - our velvet may be a better choice as it has a tighter weave. Pet hair may be more visible on velvet fabric but can easily be cleaned with a lint roller. We've had customers with pets who have had success with both of our fabrics, however.

Check out our FUR-niture Blog for more info on what makes our products pet friendly.

What about stains?

Our fabrics are inherently stain resistant and are easily cleaned with gentle (non-solvent based) household cleaners.

How do you clean Sabai's covers?

Our cushion and pillow covers are removable to make them easier to clean!

See below for cleaning and care instructions on both fabrics.

Recycled Velvet:

Our Recycled Velvet fabric can be cleaned with gentle household cleaning products. If possible, place a clean towel behind the fabric to absorb any excess moisture. We recommend spraying and dabbing all the way the seams to avoid any water rings from drying. This fabric can also be machine washed on delicate with cold water and then air dried or tumble dried with no heat. 

Upcycled Poly: 

Our Upcycled Poly fabric is inherently stain resistant and can be cleaned with household cleaning products, including a bleach solution, without being damaged. Most general house cleaners will work, as long as they are NOT solvent based (most are not). We recommend spraying and dabbing all the way the seams to avoid any water rings from drying. Alternatively, you can also hand wash with cold water and air dry - no heat. 

Upcycled Poly bleach solution: 

Most stains can be removed by making a solution of 1 ounce of bleach to 30 ounces of water in a clean spray bottle (Most spray bottles are 32 ounces). If possible, place a clean towel behind the fabric to absorb any excess moisture. Set the nozzle to “fan” the spray pattern and wet out the entire side of the cover where the stain is. Then wipe the entire cover with a clean cloth to remove any excess moisture. Spray the same area with clean water to rinse the bleach solution out of the fabric. Again, wipe the entire cover with a clean cloth to remove any excess moisture. Allow the cover to air dry.

Sustainability points: washing on cold and air drying saves energy too!

Does the Upcycled Poly fabric pill?

Our Upcycled Poly fabric has an abrasion resistance of 75,000 double rubs. What that means is it’s built to last and pill resistant. You won’t have issues with your Sabai product pilling. 

However, if you wear clothing or use blankets/throws that are prone to pilling or accumulating lint, those pill & lint balls can get stuck in the weave of the Upcycled Poly fabric, which might make it seem like your sofa fabric is pilling. The good news is that this is also a very solvable problem! If pill balls accumulate on your furniture, we recommend using a tool such as this Pilling Remover to get it looking brand new again. You can also use a sharp razor blade to remove the pill balls, going slowly and carefully so as to not damage the fabric. This may take more time and may not be as effective.

Do you sell slipcovers?

We currently sell our redesigned slipcovers for our wrench-based assembly (Orders #4158 and later) Sofas, Sectionals, Loveseats, Loveseat Sectionals, and ottomans.

You can view the slipcovers we currently offer here.

We are working hard to launch slipcovers for the rest of our pieces, please reach out to customer@sabai.design for updates!

Are your fabrics heat tolerant?

Both our Upcycled Poly and Recycled Velvet are NOT heat tolerant.

Please be cautious of any heat source you place near or on the fabrics as it can damage or melt the material. For this reason we recommend air-drying the covers without any heat applied.

Note: You may carefully steam your covers for stains and surface scratches if you continually move the steamer and do not leave it on one spot for an extended time or too close to the fabric.

How do you clean our Coffee Table?

To clean the surface of your table we recommend using warm water and a mild detergent. *Do not use abrasive or harsh chemicals such as ammonia, vinegar, powdered all-purpose cleaners, Endust, Pledge, Murphy’s Oil Soap, any type of wax, or silicone-based products. Do not steam clean. Do not allow water to stand on the table for extended periods of time.

Policies & Orders

Return & Exchange Policy

Returns and exchanges are very wasteful and can't always be reused. In order for us to reduce waste and do better for the planet we want to promote slower consumption. We have a 100% made-to-order business model, which means that every piece we put into the world has a home, and our Open Box Return process reduces emissions by shipping from customer to customer. 

We accept returns and exchanges on full pieces of furniture if initiated within 30 days of delivery, please note, this refers to the date that the piece was delivered in full by our logistic partners, and does not refer to the date of unboxing the piece. All returns must be in original condition, meaning the piece has no damages or imperfections that were inflicted after unboxing. 

As a small business, we can also only accept returns and buybacks from the continental U.S. right now. We cannot accept returns from Hawaii, Alaska, or Canada. We apologize in advance for any inconvenience this may cause. As part of our mission to stay sustainable, we process returns through our Open Box return process and at this time we cannot support our recommerce program in these areas. 

-Original shipping fees for returned items are nonrefundable.

-We have a return processing fee totaling 10% of the retail price (before discount) which will be deducted from your refund. Returns must be sent back in original packaging. If you require new boxes sent, the return processing fee will be 15% of the item’s retail cost. 

-Each customer in eligible return regions is allowed one return per product type. Please note that if you return a product type, and choose to order the same product type from us again, sales will be final. 

-All returns are currently resold through our Open Box Return Program. We choose to resell the piece at a discounted price, to ensure they do not end up in landfills. If you have any questions on our process, please reach out to customer@sabai.design and we will be happy to help!

-All Home Decor items are final sale and cannot be returned. 

-All Repair Don’t Replace components including slipcovers are final sale. RDR products should be purchased with the intention of repairing or refreshing your existing Sabai pieces. We have a made-to-order business model, and we wouldn’t be able to re-use or resell these as part of our recommerce program. As always we will still replace a piece if it arrives defective or has an issue that is covered under our warranty. 

-Return refunds are issued once the order has been delivered to its new location and inspected for quality assurance. Refunds take 5-7 business days to process and will be credited to the original form of payment. 

In order to avoid purchasing something you don't like please be sure to order our free swatches here. Or contact our support team by emailing customer@sabai.design for any questions about our products, we’re always happy to be of assistance!

To initiate a return with us please start by filling out this form, our support team will be in touch with next steps and a few more questions to get the process going!


We can cancel your order up until it has been packed and loaded onto the truck, about 3 days before shipping. After this, it will be treated as a return. Please be on the lookout for our shipping soon emails that will give you a final chance to make changes to your order!

To see if you can cancel your order, reach out to customer@sabai.design with “Cancel Order” in the subject line.


We offer a 1-year warranty during which time we will replace any parts that are broken upon arrival, have manufacturing defects, or do not arrive as advertised. Please note any markings or damages inflicted after delivery are not covered under warranty. 

For concerns regarding transit damage, please contact customer@sabai.design within 7 days of full delivery date so we are able to file a claim with FedEx. Any transit damages reported after this timeframe will not be covered under warranty.

Order Concerns

Reach out to customer@sabai.design for any concerns regarding an order and our support team will be happy to assist. Please provide as many details and photos as possible!

For concerns regarding delivery or shipping damages please photograph all packaging in its state of arrival and send to customer@sabai.design.

Order Changes

We can change your order up until it has been packed and loaded onto the truck, about 3 days before shipping. After this, it will be shipped and treated as a return or exchange. Please be on the lookout for our shipping soon emails that will give you a final chance to make changes to your order!

*Note - out of fairness to other customers any change in upholstery (fabric changes, cushion style changes, etc.) will reset your lead time in the production queue. 

To see if you can still change your order, reach out to customer@sabai.design with “Change Order” in the subject line, with full details on the change you wish to look into.

How can I change/check the status of my order?

If you made an account at checkout, sign in and go to My Orders. You’ll see options there.

If you don’t have an account, please email customer@sabai.design with your order # and questions. We’re here to help!