At Sabai Design, we encourage our customers to measure twice, buy once, in effort to slow down wasteful returns. That said, we understand buying furniture online can be difficult, and while we want all of our customers to enjoy their Sabai, we know not everything is a perfect match. If you would like to get started on the return process, our team is here to help you every step of the way!
We have a 100% made-to-order business model, promoting slower consumption and less waste, which is why we try to resell all returns through our Open Box Program, reducing touch points and emissions with the goal of shipping from customer to customer, before going to a third party returns center. Below is more information on our policy and process, please reach out with any questions.
We accept returns and exchanges on full pieces of seating (we cannot exchange just the legs, or just the cushions etc.) if initiated within 30 days of delivery, please note, this refers to the date that the piece was delivered in full by our logistic partners, and does not refer to the date of unboxing the piece. All returns must be in original condition, meaning the piece has no damages or imperfections that were inflicted after unboxing. Furniture must be returned free of all dirt, damage, pet dander and hair. All pieces are inspected for quality control upon delivery before issuing a refund.
We also accept returns on Rugs within 15 days of delivery. Rugs must be returned free of all dirt, damage, pet dander and hair. Rugs will be inspected for quality control upon delivery before issuing a refund.
We accept table returns within 15 days of delivery. *A Note about Milestone Table Returns, we cannot accept separate table tops unless they are completely unopened. We can only accept full table (with legs and a top) returns for our Milestone pieces.
As a small business, we can only accept returns and buybacks from the continental U.S. right now. We cannot accept returns from Hawaii, Alaska, or Canada. We apologize in advance for any inconvenience this may cause. As part of our mission to stay sustainable, we process returns through our Open Box return process and at this time we cannot support our recommerce program in these areas.
-Original shipping fees for returned items are nonrefundable.
-We have a return and exchange processing fee totaling 10% of the retail price (before discounts) of the piece being returned or exchanged, which will be deducted from your refund. Returns and exchanges must be sent back in original packaging. If you require new boxes sent, the return or exchange processing fee will be 15% (before discount) of the item’s cost.
-Any pieces that arrive dirty, damaged, or not in original condition will have replacement costs deducted from the refund.
-Each customer in eligible return regions is allowed one return per product line. Please note that if you return a piece from a product line, and choose to order from the same product line again, sales will be final.
-All returns are currently resold through our Open Box Return Program. We choose to resell the pieces at a discounted price, to ensure they do not end up in landfills. If your piece does not have a buyer within 5 business days (we’re open Monday-Friday), we will send it to our return partner. Please visit our help center here for more information on our returns process.
-Our team will work with you for each step of the return process, including packaging instructions, sending labels to put on the boxes and scheduling a pick-up. Please note that failure to properly label boxes and meet pick-up dates as scheduled and instructed by customer support may result in additional lost box/missed pick-up fees of up to $150 per box.
-All Home Decor items are final sale and cannot be returned or exchanged.
-All Dog Beds are final sale and cannot be returned or exchanged.
-Mattress Toppers and Vacuum Bags are final sale and not eligible for return or exchange.
-All Repair Don’t Replace components are final sale. RDR products should be purchased with the intention of repairing or refreshing your existing Sabai pieces. We have a made-to-order business model, and we wouldn’t be able to re-use or resell these as part of our recommerce program. As always we will still replace a piece if it arrives defective or has an issue that is covered under our warranty.
-Slipcovers are final sale unless ordered with/at the same time as a full piece of furniture and are completely unopened, still in original packaging. Eligible Slipcover returns will be subject to our 10% return processing fee and non refundable shipping costs.
-Return refunds are issued once the order has been delivered to its new location and inspected for quality assurance. This can take between 3-10 business days. Once processed, refunds take 5-7 business days to be credited to the original form of payment. Any pieces that arrive dirty, damaged, or not in original condition will have replacement costs deducted from the refund.
-Exchange pieces are not shipped until the returned piece has been picked up by FedEx (and after their normal lead time). When processing an exchange, your new piece will be put on order and take the current lead time, and then be shipped once the piece you are returning is on the way to its new home.
In order to avoid purchasing something you don't like please be sure to order our free swatches here. Or contact our support team by emailing customer@sabai.design for any questions about our products, we’re always happy to be of assistance!
To initiate a return with us please start by filling out this form, our support team will be in touch with next steps and a few more questions to get the process going!
