Returns and exchanges are very wasteful and can't always be reused. In order for us to reduce waste and do better for the planet we want to promote slower consumption. We have a 100% made-to-order business model, which means that every piece we put into the world has a home, and our Open Box Return process reduces emissions by shipping from customer to customer.
We accept returns and exchanges on full pieces of furniture if initiated within 30 days of delivery, please note, this refers to the date that the piece was delivered in full by our logistic partners, and does not refer to the date of unboxing the piece. All returns must be in original condition, meaning the piece has no damages or imperfections that were inflicted after unboxing.
As a small business, we can also only accept returns and buybacks from the continental U.S. right now. We cannot accept returns from Hawaii, Alaska, or Canada. We apologize in advance for any inconvenience this may cause. As part of our mission to stay sustainable, we process returns through our Open Box return process and at this time we cannot support our recommerce program in these areas.
-Original shipping fees for returned items are nonrefundable.
-We have a return processing fee totaling 10% of the retail price (before discount) which will be deducted from your refund. Returns must be sent back in original packaging. If you require new boxes sent, the return processing fee will be 15% of the item’s retail cost.
-Each customer in eligible return regions is allowed one return per product type. Please note that if you return a product type, and choose to order the same product type from us again, sales will be final.
-All returns are currently resold through our Open Box Return Program. We choose to resell the piece at a discounted price, to ensure they do not end up in landfills. If you have any questions on our process, please reach out to customer@sabai.design and we will be happy to help!
-All Home Decor items are final sale and cannot be returned.
-All Repair Don’t Replace components including slipcovers are final sale. RDR products should be purchased with the intention of repairing or refreshing your existing Sabai pieces. We have a made-to-order business model, and we wouldn’t be able to re-use or resell these as part of our recommerce program. As always we will still replace a piece if it arrives defective or has an issue that is covered under our warranty.
-Return refunds are issued once the order has been delivered to its new location and inspected for quality assurance. Refunds take 5-7 business days to process and will be credited to the original form of payment.
In order to avoid purchasing something you don't like please be sure to order our free swatches here. Or contact our support team by emailing customer@sabai.design for any questions about our products, we’re always happy to be of assistance!
To initiate a return with us please start by filling out this form, our support team will be in touch with next steps and a few more questions to get the process going!
