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ENJOY $100 OFF SECTIONALS & SOFAS W/CODE:SHOPSMALL100 + $75 OFF LOVESEATS & CHAIRS W/CODE:SHOPSMALL75 - NOW UNTIL 11/30 *FURNITURE SHIPS WITHIN 5-6 WEEKS

FAQs

Have a question?
We should have an answer

More questions? 
Email our team at customer@sabai.design. 

Assembly

How do I assemble my furniture?

Assembly is simple and quick!

*When opening your boxes please DO NOT use sharp objects as it will cut through the product.

Download our virtual instructions here:

NEW INSTRUCTIONS: Wrench-based Assembly (Order #4158 & on)

-Sectional
-Sofa
-Loveseat
-Ottoman
-Slipcovers
-Chair

-Ottoman Connector

PREVIOUS INSTRUCTIONS: Tool-less Assembly (Order #4157 & before)

-Sectional
-Sofa
-Ottoman
-Slipcovers (tool free assembly, no wrench)

What tools do I need for assembly?

A mini ratchet wrench is sent with every order that requires it for assembly.

*When opening your boxes please DO NOT use sharp objects as it will cut through the product.

Can I put the furniture together by myself?

Yes, but it's always easier with a friend.

What side does the sectional chaise go on?

Either the right or left side. It's up to you! The cushion is reversible so you can always switch it up too.

Is Sabai durable?

Very. Our sofa has passed all ANSI/BIFMA X5.4-2012 Lounge and Public Seating Tests, which tests whether the piece can withstand ten years of regular use by a person that is 275 lbs.

Sustainability

How is Sabai sustainable?

Recycled, natural, and FSC-certified materials, ethical domestic production, and plastic free shipping.

Sabai is made to order to reduce waste and avoid overproduction. Everything is flat-packed and replaceable so if something breaks, it can be replaced instead of tossed.

Lastly, Sabai offers a Closed Loop Program to prevent furniture waste. Each piece is made with mechanical fasteners to allow for end of life solutions, like recycling, if and when the time comes.

Learn more about our materials.

What about off-gassing and toxic materials?

Our materials are chosen to minimize toxic off-gassing in your home:


Cushions are made from CertiPUR-US certified high resiliency foam, which has no flame retardants or formaldehydes.


Recycled Velvet and Upcycled Poly fabrics are untreated, to avoid any off-gassing.


Frames are built from FSC-certified wood. Our wood legs do have a low VOC stain.

What about flame retardants (FRs)?

Our materials do not include any flame retardants.

What type of glue do you use?

We no longer use glue to upholster our furniture.

Is Sabai LEED Certified?

Our products are currently not LEED certified.

How can I sell back my furniture to Sabai Revive?

To sell your furniture back, please fill out our buyback form. Once you submit your form, a team member from our partner, Floorfound, will reach out within 7-10 business days to schedule a pick-up. Your furniture will then be picked up, assessed, and added to our site. We will leave it for sale on Sabai Revive for 90 days. If your furniture does not sell within the 90 days, we will donate it. If your furniture sells - we will reach out to confirm the sale price. If your furniture doesn't sell within 90 days, we will let you know and will seek end of life solutions, with a priority on donating the product to continue keeping it in use.

For any Sabai pieces that are not sold, our team will send a $40 Sabai Gift Card to the furniture piece owner as a thank you for their commitment to sustainability.

For any Sabai pieces that are re-sold, you can choose a gift card to receive 20% of the secondhand sale price or cash to receive 15% of the secondhand sale price.

Shipping

How long will it take to get my order?

Orders typically ship within 4 weeks of confirmation. We ship via FedEx Home Delivery. Orders take 1-3 days to reach East Coast locations, 2-4 days for Central US locations, 4-5 days to reach West Coast locations, and 3-7 days to reach locations in Hawaii and Alaska.

You will receive an email with your tracking number as soon as your order ships.

*Please bear with us as we are experiencing some shipping delays due to ongoing labor shortages with our delivery partners. Shipping time may be longer from what is listed by Fedex. 

We are continuing to deal with errors we have no control over and apologize for any inconvenience.

*Note: Lead times may change. Please check the product page and announcement bar for latest updates to lead times.

How do you package your products?

We package our products in 100% recycled cardboard boxes without the use of any plastic.

*When opening your boxes please DO NOT use sharp objects as it will cut through the product.

Where do you ship?

We currently only ship within the United States.

How much is shipping?

Shipping is free for orders over $100 to the continental United States. Shipping to Alaska and Hawaii currently costs $800 for our Sectionals, $600 for our Sofas, $250 for our chairs and $150 for our Ottomans.

How many boxes should I expect?

The Essential Sectional arrives in 6 boxes with the following dimensions and weight: 

-Back Box: 73” x 20” x 8”, 70 lbs 

-Platform + Pillow Box: 31” x 24” x 14” , 40 lbs

-Arm Box: 34” x 20” x 16”, 40 lbs 

-Loveseat Cushion: 48” x 28” x 8”, 30 lbs 

-Chaise Cushion: 54” x 30” x 8”, 30 lbs

-Ottoman Base: 31” x 27” x 5”, 20 lbs 

The Essential Sofa arrives in 4 boxes with the following dimensions and weight: 

-Back Box: 73” x 20” x 8”, 70 lbs 

-Platform + Pillow Box: 31” x 24” x 14”, 40 lbs

-Arm Box: 34” x 20” x 16”, 40 lbs 

-Bench Cushion: 33” x 28” x 16”, 30 lbs

-3 Seat Cushion: 28” x 24” x 24”, 30 lbs 

The Essential Loveseat arrives in 4 boxes with the following dimensions and weight: 

-Loveseat Back Box: 49” x 20” x 8”, 50 lbs

-Platform + Pillow Box: 31” x 24” x 14”, 40 lbs 

-Arm Box: 34” x 20” x 16”, 40 lbs

-Loveseat Cushion: 48” x 28” x 8”, 30 lbs

The Essential Ottoman arrives in 2 boxes with the following dimensions and weight: 

-Ottoman base: 31” x 27” x 5”, 20 lbs

-Ottoman Cushion: 28” x 21” x 8”, 15 lbs 

The Essential Chair arrives in 3 boxes with the following dimensions:

- Arms Box: 31" x 18" x 14"

- Base Box: 28" x 27" x 8"

- Back Box: 34" x 20" x 4"

Cleaning & Care

Is Sabai furniture pet-friendly?

Our fabrics are water-repellent and easy to spot clean and vacuum. Although our fabrics are scratch-resistant, pet hair can be more visible on velvet fabric.



What about stains?

Our fabrics are inherently stain proof!

How do you clean Sabai's covers?

Our cushion and pillow covers area removable to make them easier to clean!

See below for instructions for each type of fabric. 

Recycled Velvet:
Our Recycled Velvet fabric can be cleaned with gentle household cleaning products. If possible, place a clean towel behind the fabric to absorb any excess moisture. We recommend spraying and dabbing all the way the seams to avoid any water rings from drying. This fabric can also be machine washed on delicate with cold water and then air dried or tumble dried with no heat. 

Upcycled Poly: 
Our Upcycled Poly fabric is inherently stain resistant and can be cleaned with household cleaning products, including a bleach solution, without being damaged. Most general house cleaners will work, as long as they are NOT solvent based (most are not). We recommend spraying and dabbing all the way the seams to avoid any water rings from drying. Alternatively, you can also hand wash with cold water and air dry - no heat. 

Upcycled Poly bleach solution: 
Most stains can be removed by making a solution of 1 ounce of bleach to 30 ounces of water in a clean spray bottle (Most spray bottles are 32 ounces). If possible, place a clean towel behind the fabric to absorb any excess moisture. Set the nozzle to “fan” the spray pattern and wet out the entire side of the cover where the stain is. Then wipe the entire cover with a clean cloth to remove any excess moisture. Spray the same area with clean water to rinse the bleach solution out of the fabric. Again, wipe the entire cover with a clean cloth to remove any excess moisture. Allow the cover to air dry.

Sustainability points: washing on cold and air drying saves energy too!

Do you sell slipcovers?

Slipcovers are now available: shop them here.

Policies, Order Status & Showroom

How can I change/check the status of my order?

If you made an account at checkout, sign in and go to My Orders. You’ll see options there.

If you don’t have an account, please email customer@sabai.design with your order # and questions. We’re here to help.

How can I cancel my order?

If your order has not yet shipped, email customer@sabai.design with ‘Cancellation Request’ in the subject.

What is your return policy?

We accept returns in original condition for full refund within 30 days. Returns are free of charge as long as you keep the packaging to ship the product back.

If you require new packaging, there is a fee of $50 that will be deducted from your return.

Do you have a warranty?

We offer a 1-year warranty during which time we will replace any parts that are broken or do not arrive as advertised.

Can I see Sabai before I buy?

If you are in New York, some of our products are on display at "the Canvas Bowery" in New York.

The address is: 250 Bowery, New York, NY 10012.

Email: info@thecanvas.nyc .

Link to their website: https://thecanvas.nyc/discover/.

On display are our 3 Single Seat Essential Sofa, Essential Loveseat, and Essential Ottoman in Indigo Recycled Velvet.

Can I order fabric swatches?

Yes! We offer one swatch of each fabric for free. Simply add to your cart and complete the checkout process to order. For additional swatches, email us.

Do you have a showroom?

We don't have a showroom yet but some of our products are on display at "The Canvas Bowery" in New York.

The address is: 250 Bowery, New York, NY 10012. Here is their email: info@thecanvas.nyc . And here is the link to their website: https://thecanvas.nyc/discover/.


On display are our 3 Single Seat Essential Sofa, Essential Loveseat, and Essential Ottoman in Indigo Recycled Velvet.