Basket

DUE TO THE IMPACTS OF COVID-19, WE ARE CURRENTLY EXPERIENCING LEAD TIMES UP TO FIVE WEEKS.

FAQs

Have a question?
We should have an answer

More questions? 
Email our team at customer@sabai.design. 

Assembly

How do I assemble my furniture?

What tools do I need for assembly?

None! Just your hands and virtual instruction manual.

Can I put the furniture together by myself?

Yes, but it's always easier with a friend.

What side does the sectional chaise go on?

Either the right or left side. It's up to you! The cushion is reversible so you can always switch it up too.

Is Sabai durable?

Very. Our sofa has passed all ANSI/BIFMA X5.4-2012 Lounge and Public Seating Tests, which tests whether the piece can withstand ten years of regular use by a person that is 275 lbs.

Sustainability

How is Sabai sustainable?

Recycled, natural, and FSC-certified materials, ethical domestic production, and plastic free shipping.

Sabai is made to order to reduce waste and avoid overproduction. Everything is flat-packed and replaceable so if something breaks, it can be replaced instead of tossed.

Lastly, Sabai offers a Closed Loop Program to prevent furniture waste. Each piece is made with mechanical fasteners to allow for end of life solutions, like recycling, if and when the time comes.

Learn more about our materials.

What about off-gassing and toxic materials?

Our materials are chosen to minimize toxic off-gassing in your home:


Cushions are made from CertiPUR-US certified high resiliency foam, which has no flame retardants or formaldehydes.


Recycled Velvet and Upcycled Poly fabrics are untreated, to avoid any off-gassing.


Frames are built from FSC-certified wood. Our wood legs do have a low VOC stain.

Learn more about our materials.

What about flame retardants (FRs)?

Our materials do not include any flame retardants.

What type of glue do you use?

We no longer use glue to upholstered our sofas.

Is Sabai LEED Certified?

Our products are currently not LEED certified.

How does Sabai Revive work?

To sell your furniture back, please fill out our buyback form. Once you submit your form, a team member from our partner, Floorfound, will reach out within 7-10 business days to schedule a pick-up. Your furniture will then be picked up, assessed, and added to our site. We will leave it for sale on Sabai Revive for 90 days. If your furniture does not sell within the 90 days, we will donate it. If your furniture sells - we will reach out to confirm the sale price. If your furniture doesn't sell within 90 days, we will let you know and will seek end of life solutions, with a priority on donating the product to continue keeping it in use.

For any Sabai pieces that are not sold, our team will send a $40 Sabai Gift Card to the furniture piece owner as a thank you for their commitment to sustainability.

For any Sabai pieces that are re-sold, you can choose a gift card to receive 20% of the secondhand sale price or cash to receive 15% of the secondhand sale price.

Shipping

How long will it take to get my order?

Orders typically ship within 4 weeks of confirmation. We ship via UPS Ground. Orders take 2-3 days to reach the East Coast US and 4-5 days to reach the West Coast US. You will receive tracking as soon as your order ships.

*Note: Shipping estimates may change. Please check the product page and announcement bar for latest updates to lead times.

Do you offer environmentally-friendly shipping options? 

We carbon offset all our shipments and package our sofas in 100% recycled boxes without any plastic.

Where do you ship?

We currently only ship within the United States.

How much is shipping?

Shipping is free of charge to the continental United States. Shipping to Alaska and Hawaii currently costs $550 for our Sectionals, $400 for our Sofas, and $100 for our Ottomans.

How many boxes should I expect?

The Essential Sectional arrives in 6 boxes with the following dimensions and weight: 

-Back Box: 73” x 20” x 8”, 70 lbs 

-Platform + Pillow Box: 31” x 24” x 14” , 40 lbs

-Arm Box: 34” x 20” x 16”, 40 lbs 

-Loveseat Cushion: 48” x 28” x 8”, 30 lbs 

-Chaise Cushion: 54” x 30” x 8”, 30 lbs

-Ottoman Base: 31” x 27” x 5”, 20 lbs 

The Essential Sofa arrives in 4 boxes with the following dimensions and weight: 

-Back Box: 73” x 20” x 8”, 70 lbs 

-Platform + Pillow Box: 31” x 24” x 14”, 40 lbs

-Arm Box: 34” x 20” x 16”, 40 lbs 

-Bench Cushion: 33” x 28” x 16”, 30 lbs

-3 Seat Cushion: 28” x 24” x 24”, 30 lbs 

The Essential Loveseat arrives in 4 boxes with the following dimensions and weight: 

-Loveseat Back Box: 49” x 20” x 8”, 50 lbs

-Platform + Pillow Box: 31” x 24” x 14”, 40 lbs 

-Arm Box: 34” x 20” x 16”, 40 lbs

-Loveseat Cushion: 48” x 28” x 8”, 30 lbs

The Essential Ottoman arrives in 2 boxes with the following dimensions and weight: 

-Ottoman base: 31” x 27” x 5”, 20 lbs

-Ottoman Cushion: 28” x 21” x 8”, 15 lbs 

Cleaning & Care

Is Sabai furniture pet-friendly?

Our fabrics are water-repellent and easy to spot clean and vacuum. Although our fabrics are scratch-resistant, pet hair can be more visible on velvet fabric.



What about stains?

Our fabrics are inherently stain proof, but just in case:
Most stains can be removed by making a solution of one ounce of bleach to 30 ounces of water in a clean spray bottle. (Tip: Most spray bottles are 32 ounces) If possible, place a clean towel between the fabric and foam cushion to absorb any excess moisture. Set the nozzle to “fan” the spray pattern and wet the entire side of the cover where the stain occurred all the way to the seam. Wipe the area with a clean cloth to remove any excess moisture. Then spray the same area, this time with clean water, to rinse the bleach solution out of the fabric. Wipe the entire cover once again, with a clean cloth, to remove any excess moisture. Allow the cover to air dry or speed up the process with a hairdryer.

How do you clean Sabai's covers?

Because our back pillow and seat cushion covers are removable - they can easily be washed with any of your gentle household cleaning products.

Recycled Velvet: Our Recycled Velvet fabric can be cleaned with gentle household cleaning products and can also be machine-washed. If you choose to machine wash your covers, we recommend washing them on delicate cold and then air drying or tumble dry - no heat. 

Upcycled Poly: Our Upcycled Poly fabric is inherently stain resistant and can be cleaned with gentle household cleaning products, including bleach, without being damaged. Most general house cleaners will work, as most are NOT solvent based. Hand wash with cold water and air dry. 

Do you sell slipcovers?

Slipcovers are now available: shop them here.

Policies, Order Status & Showroom

How can I change/check the status of my order?

If you made an account at checkout, sign in and go to My Orders. You’ll see options there.

If you don’t have an account, please email customer@sabai.design with your order # and questions. We’re here to help.

How can I cancel my order?

If your order has not yet shipped, email customer@sabai.design with ‘Cancellation Request’ in the subject.

What is your return policy?

We accept returns in original condition for full refund within 30 days. Returns are free of charge as long as you keep the packaging to ship the product back.

If you require new packaging, there is a fee of $50 that will be deducted from your return.

Do you have a warranty?

We offer a 1-year warranty during which time we will replace any parts that are broken or do not arrive as advertised.

Can I see Sabai before I buy?

Not at this time. New store partnerships and pop-ups to be announced soon.

Can I order fabric swatches?

Yes! We offer one swatch of each fabric for free. Simply add to your cart and complete the checkout process to order. For additional swatches, email us.

Do you have a showroom in High Point, NC?

We don’t currently have a showroom in High Point.